Refund policy

Returns and warranty

We want you to be completely happy with your ELITE. We check every order carefully before it leaves us. Would you still like to return something, or is there a problem with a product? Then request a return through your account. We'll be happy to sort it out for you.

Warranty

Every ELITE product comes with the statutory guarantee: a product must do what you can reasonably expect of it. On top of that, we give a 1-year additional guarantee on every ELITE product. This additional guarantee does not affect your statutory rights.

The guarantee starts when you receive the product. Is an ELITE product defective? Then request a return through your account and choose damaged or defective as the reason.

14-day cooling-off period

You can withdraw from your purchase within 14 days of receipt without giving a reason. If your order consists of several products, the 14 days start on the day you receive the last product.

You withdraw and return through your account: Withdraw from contract here, which you'll also find at the bottom of every page. You will receive an acknowledgement of receipt by email straight away. If your order hasn't shipped yet, you can also cancel it there.

After your request, you have 14 days to send the product back to us. We will refund the full purchase price as soon as possible, and no later than 14 days after your withdrawal. We may wait to refund you until we have received the product or until you show that you have sent it back. We refund using the same payment method you used, unless you expressly agree to another method. The refund is free of charge for you.

The statutory rules on withdrawal are set out in articles 6 to 9 of the terms and conditions.

How to return a product

  1. Sign in to your account with the email address from your order (you'll receive a code), choose the order and select ‘Request return’.
  2. Choose the products you're sending back. You'll receive a confirmation by email straight away.
  3. Once we've approved your request, we'll send you the instructions for returning the parcel by email.
  4. Put the product, preferably in its original packaging, together with your order number in a sturdy envelope or box. Make sure your own address is no longer visible, add sufficient postage and send it to:
    One Stop Mobile BV
    Attn. ELITE returns
    Lireweg 11
    7051 HW Varsseveld
    Netherlands
  5. As soon as we have received your return, we will send you a confirmation by email. This may take a few working days.

Conditions

  • The cost of returning the product is for your account.
  • You bear the risk of the return shipment if it is lost or damaged. Please keep your proof of postage.
  • The product is, as far as possible, in its original condition and original packaging.

Diminished value

If a product is damaged or incomplete, we will charge for the diminished value. You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. A screen protector that has already been applied to a device falls into this category. So only apply your ELITE once you're sure you want to keep it.

Questions

Telephone: +31 (0)315 270 300
Email: info@onestopmobile.nl