Terms of service

Terms and conditions

These terms and conditions apply to all purchases from ELITE, a brand of One Stop Mobile BV. Version of 1 October 2026. This is a translation of the Dutch terms and conditions.

Contents: 1 Definitions · 2 Identity of the trader · 3 Applicability · 4 The offer · 5 The contract · 6 Right of withdrawal · 7 Obligations of the consumer during the cooling-off period · 8 Exercising the right of withdrawal · 9 Obligations of the trader in the event of withdrawal · 10 Exclusion of the right of withdrawal · 11 The price · 12 Performance and additional guarantee · 13 Delivery and performance · 14 Continuing performance contracts · 15 Payment · 16 Complaints procedure · 17 Disputes · 18 Additional or different provisions · 19 Amendment of these terms · Annex I Model withdrawal form

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Ancillary contract: a contract by which the consumer acquires products, digital content and/or services in connection with a distance contract, where these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;
Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and supplied in digital form;
Continuing performance contract: a contract for the regular supply of goods, services and/or digital content during a certain period;
Durable medium: any instrument – including email – that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended, and that allows the unchanged reproduction of the stored information;
Withdrawal function: the function on the trader's website by which the consumer can withdraw from the contract electronically ("Withdraw from contract here");
Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;
Trader: One Stop Mobile BV, which offers products to consumers at a distance under the ELITE brand;
Distance contract: a contract concluded between the trader and the consumer within the framework of an organised system for the distance sale of products, digital content and/or services, in which, up to and including the conclusion of the contract, exclusive or partial use is made of one or more means of distance communication;
Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions;
Means of distance communication: a means that can be used to conclude a contract without the consumer and trader having to be in the same place at the same time;

Article 2 – Identity of the trader

Name of the trader: One Stop Mobile BV, trading as ELITE

Registered address: Lireweg 11, 7051 HW Varsseveld, Netherlands

Telephone: +31 (0)315 270 300

Email: info@onestopmobile.nl

Chamber of Commerce (KvK) number: 09121767

VAT number: NL819321023B01

Article 3 – Applicability

These terms and conditions apply to every offer from the trader and to every distance contract concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the terms and conditions can be viewed at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, where the terms and conditions can be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the consumer's request.
If specific product or service conditions apply in addition to these terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions the consumer may always invoke the applicable provision that is most favourable to them.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be stated explicitly in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the trader uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind the trader.
Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The contract

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and complies with the conditions set out in it.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the trader has not confirmed receipt of this acceptance, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures for this purpose.
The trader may – within the limits of the law – inform itself whether the consumer can meet their payment obligations, as well as of all facts and factors that are relevant to responsibly entering into the distance contract. If, on the basis of this investigation, the trader has good grounds not to enter into the contract, it is entitled to refuse an order or request, stating its reasons, or to attach special conditions to its performance.
No later than on delivery of the product, service or digital content to the consumer, the trader will send the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the visiting address of the trader's establishment where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
c. information about guarantees and existing after-sales service;
d. the price including all taxes of the product, service or digital content; where applicable, the delivery costs; and the method of payment, delivery or performance of the distance contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal

For products:

The consumer may dissolve a contract relating to the purchase of a product during a cooling-off period of at least 14 days without giving any reason. The trader may ask the consumer for the reason for withdrawal, but may not oblige them to state their reason(s).
The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. Provided that it has clearly informed the consumer of this before the ordering process, the trader may refuse an order for several products with different delivery times;
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
c. for contracts for the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, has received the first product.

For services and digital content not supplied on a tangible medium:

The consumer may dissolve a service contract and a contract for the supply of digital content not supplied on a tangible medium during at least 14 days without giving any reason. The trader may ask the consumer for the reason for withdrawal, but may not oblige them to state their reason(s).
The cooling-off period referred to in paragraph 3 starts on the day after the contract is concluded.

Extended cooling-off period for products, services and digital content not supplied on a tangible medium if the consumer has not been informed about the right of withdrawal:

If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The principle is that the consumer may only handle and inspect the product as they would be allowed to in a shop.
The consumer is only liable for any diminished value of the product resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for any diminished value of the product if the trader has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the contract.

Article 8 – Exercising the right of withdrawal and the costs involved

If the consumer exercises the right of withdrawal, they will notify the trader within the cooling-off period via the withdrawal function on the website, by means of the model withdrawal form or in any other unambiguous manner.
As soon as possible, but within 14 days of the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorised representative of) the trader. This is not necessary if the trader has offered to collect the product itself. In any case, the consumer has observed the return period if they return the product before the cooling-off period has expired.
The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If the trader has not stated that the consumer must bear these costs, or if the trader indicates that it will bear the costs itself, the consumer does not have to bear the costs of return.
If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or set quantity begins during the cooling-off period, the consumer owes the trader an amount proportionate to the part of the obligation fulfilled by the trader at the time of withdrawal, compared with the full fulfilment of the obligation.
The consumer bears no costs for the performance of services or the supply of water, gas or electricity not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the trader has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs on withdrawal or the model withdrawal form; or
b. the consumer has not expressly requested the start of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.
The consumer bears no costs for the full or partial supply of digital content not supplied on a tangible medium if:
a. prior to its supply, they have not expressly consented to the start of the performance of the contract before the end of the cooling-off period;
b. they have not acknowledged losing their right of withdrawal when giving their consent; or
c. the trader has failed to confirm this statement from the consumer.
If the consumer exercises the right of withdrawal, all ancillary contracts are dissolved by operation of law.

Article 9 – Obligations of the trader in the event of withdrawal

If the trader enables the consumer to notify withdrawal electronically, it will send an acknowledgement of receipt without delay after receiving this notification.
The trader reimburses all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay and in any case within 14 days of the day on which the consumer notifies it of the withdrawal. Unless the trader offers to collect the product itself, it may withhold reimbursement until it has received the product or until the consumer demonstrates that they have returned the product, whichever is earlier.
The trader uses the same means of payment that the consumer used for the reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the trader does not have to reimburse the additional costs of the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The trader may exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this in the offer, or at least in good time before the contract was concluded:

Products or services whose price depends on fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period;
Contracts concluded during a public auction. A public auction means a sales method in which products, digital content and/or services are offered by the trader to the consumer who is present in person or has the opportunity to be present in person at the auction, conducted by an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;
Service contracts, after the service has been fully performed, but only if:
a. performance has begun with the consumer's express prior consent; and
b. the consumer has declared that they lose their right of withdrawal once the trader has fully performed the contract;
Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance, other than for residential purposes, the transport of goods, car rental services and catering;
Contracts relating to leisure activities, if the contract provides for a specific date or period of performance;
Products made to the consumer's specifications that are not prefabricated and are made on the basis of an individual choice or decision of the consumer, or that are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products that, after delivery, are by their nature irrevocably mixed with other products;
Alcoholic beverages whose price was agreed upon at the conclusion of the contract, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the trader has no influence;
Sealed audio or video recordings and computer software whose seal has been broken after delivery;
Newspapers, periodicals or magazines, with the exception of subscriptions to them;
The supply of digital content other than on a tangible medium, but only if:
a. performance has begun with the consumer's express prior consent; and
b. the consumer has declared that they thereby lose their right of withdrawal.

Article 11 – The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the previous paragraph, the trader may offer products or services whose prices are tied to fluctuations in the financial market over which the trader has no influence at variable prices. This dependence on fluctuations and the fact that any prices stated are target prices will be stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer is entitled to terminate the contract with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 – Performance of the contract and additional guarantee

The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also guarantees that the product is suitable for other than normal use.
An additional guarantee provided by the trader, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the trader under the contract if the trader has failed to fulfil its part of the contract.
In addition to the statutory guarantee, the trader provides a 1-year additional guarantee on ELITE products, starting from receipt of the product. See the Returns and warranty page.
An additional guarantee means any commitment by the trader, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to do if it has failed to fulfil its part of the contract.

Article 13 – Delivery and performance

The trader will take the greatest possible care when receiving and processing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the trader.
Taking into account what is stated in article 4 of these terms and conditions, the trader will execute accepted orders with due speed, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge and the right to any compensation.
After dissolution in accordance with the previous paragraph, the trader will reimburse the amount paid by the consumer without delay.
The risk of damage to and/or loss of products rests with the trader until the moment of delivery to the consumer or to a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 14 – Continuing performance contracts: duration, termination and renewal

Termination:

The consumer may terminate a contract entered into for an indefinite period for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a contract entered into for a fixed period for the regular delivery of products (including electricity) or services at any time with effect from the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the contracts referred to in the previous paragraphs:
a. at any time, without being limited to termination at a particular time or in a particular period;
b. at least in the same manner in which they were entered into;
c. always with the same notice period as the trader has stipulated for itself.

Renewal:

A contract entered into for a fixed period for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
Notwithstanding the previous paragraph, a contract entered into for a fixed period for the regular delivery of daily or weekly newspapers and magazines may be tacitly extended for a fixed period of no more than three months, if the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.
A contract entered into for a fixed period for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month. The notice period is no more than three months if the contract is for the regular delivery, but less than once a month, of daily or weekly newspapers and magazines.
A contract of limited duration for the regular introductory delivery of daily or weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration:

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

Article 15 – Payment

Unless otherwise provided in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days of the start of the cooling-off period or, in the absence of a cooling-off period, within 14 days of the conclusion of the contract. In the case of a contract for the provision of a service, this period starts on the day after the consumer has received the confirmation of the contract.
When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the order or service(s) concerned before the stipulated advance payment has been made.
The consumer has the duty to report any inaccuracies in payment details provided or stated to the trader without delay.
If the consumer does not meet their payment obligation(s) on time, then, after the trader has pointed out the late payment and has granted the consumer a period of 14 days to still meet their payment obligations, and payment has not been made within this 14-day period, the consumer owes statutory interest on the amount still outstanding and the trader is entitled to charge the extrajudicial collection costs it has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the next €5,000, with a minimum of €40. The trader may deviate from these amounts and percentages in the consumer's favour.

Article 16 – Complaints procedure

The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
Complaints about the performance of the contract must be submitted to the trader, fully and clearly described, within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
Complaints can be submitted via info@onestopmobile.nl or by telephone on +31 (0)315 270 300.
If the consumer and the trader cannot reach a solution together, the consumer may submit the dispute to the competent court.

Article 17 – Disputes

Contracts between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad. This does not affect the protection the consumer enjoys under the mandatory provisions of the law of their country of residence.
The Vienna Sales Convention does not apply.

Article 18 – Additional or different provisions

Provisions that are additional to or different from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 19 – Amendment of these terms and conditions

The trader may amend these terms and conditions. Amendments only apply to contracts concluded after the amended terms have been published.
In the event of amendments during the term of an offer, the provision most favourable to the consumer applies.

Annex I – Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract. You can also use the withdrawal function on the website: Withdraw from contract here.

To: One Stop Mobile BV, Lireweg 11, 7051 HW Varsseveld, Netherlands, info@onestopmobile.nl
I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: [description of goods]*
Ordered on*/received on* [date of order or receipt]
[Name of consumer(s)]
[Address of consumer(s)]
[Signature of consumer(s)] (only if this form is notified on paper)
Date

* Delete as appropriate.